You are part of the support team in a software company. A customer has reported that their online payment feature is not working properly — payments are being deducted, but no confirmation or receipt is being generated. Your task is to write a professional email to your team explaining:


1. What is the issue?


2. How you are planning to solve it?


3. What steps should be taken by the team?


4. Any precautions or suggestions to avoid it in the future?


Subject: Urgent: Online Payment Reported by Customer
Hi Team,

Payments are being deducted from their account. A customer has reported an issue with our payment system.


Best regards,
Haritha

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